Help Center / Getting started /
Getting help and support
The Plutio support team can be reached directly inside the workspace through the in-app messenger, and the knowledge base covers detailed guides for every feature.
In-app messenger
The support button sits in the workspace side menu as a question-mark icon. Clicking it opens a conversation with the Plutio support team. Messages are answered by the team directly, and the conversation history is preserved so previous questions and answers stay accessible.
The in-app support button is currently available to workspace Owners and Co-owners. It is not shown to clients or regular team/custom roles. Workspace owners cannot turn it on for those roles from Settings → User roles because there is no Support or Help Center toggle in the role editor. If a client or team member needs help from Plutio, they should contact their workspace Owner or Co-owner and ask them to reach out to support.
The messenger also supports sharing screenshots and files, which helps when describing a specific issue or asking about a particular configuration.
Knowledge base
The Plutio knowledge base is a searchable collection of guides, walkthroughs, and reference articles. Every feature has its own category with pages covering setup, configuration, and common workflows. The search bar at the top of the knowledge base filters articles by keyword.
Feature requests
Feature requests can be submitted through the in-app messenger. Submitted requests are reviewed by the product team and tracked publicly, so the status of a request stays visible after submission.
Email support
Email support handles cases where an Owner or Co-owner cannot access the in-app messenger. Email help@plutio.com from the affected account address where possible.
