Help Center / Troubleshooting /
File upload issues
File uploads work across projects, conversations, proposals, invoices, and wiki pages. When an upload fails, the cause is usually a size limit, storage capacity, or a browser-related issue.
1. Upload fails or gets stuck
Each plan includes a maximum file size per upload and a total storage allocation. Settings → Billing and plans displays current storage consumption and the per-file size limit. If storage is full, no new files can be uploaded until existing files are removed or a storage addon is added from Settings → Billing and plans → Addons. If storage isn't the issue, trying a different browser or clearing the current browser's cache often resolves upload hangs caused by stale cached scripts.
2. File type not supported
Plutio supports most common file types: documents, images, PDFs, spreadsheets, presentations, and compressed archives. If an upload is rejected, checking the file extension confirms whether the format is the actual issue. Some less common or proprietary formats may not be in the allowed list, so converting to a standard format (like .pdf, .png, or .docx) before uploading is the quickest workaround.
3. Large file timing out
Files that approach the per-upload size limit on slower connections may time out before the upload completes. Compressing the file or reducing its resolution (for images and videos) brings the size within range. If large uploads are a regular need, the file upload size addon raises the per-file ceiling. Multiple file size addon units stack, so each unit added increases the maximum upload size further.
4. File preview not loading
Previews are generated for images, PDFs, and common document types. If a preview doesn't load, the file itself may still be intact. Downloading the file and opening it locally confirms whether the content is accessible. Clearing the browser cache forces a fresh load of the preview, which resolves most rendering issues caused by outdated cached data.
