Help Center / Troubleshooting /
Not receiving emails using your own provider
Once you connect your own email provider, Plutio no longer handles email sending: your provider does. If emails aren't arriving, check these things:
Checklist
- Check sending limits: your provider may limit how many emails you can send per day. If you're sending invoices, reminders, and notifications in bulk, you may hit the cap.
- Check spam folders: ask recipients to check their spam/junk folder. See Emails landing in spam or junk folder for DNS fixes.
- Verify your email settings: go to your email channel settings and make sure the SMTP server, port, username, and password are correct and current. If you recently changed your password, update it here too.
- Set up a reply-to domain: this improves deliverability and ensures replies come back to the right place.
About email notifications
Email notifications (e.g. task assigned, comment added) depend on each user's notification preference. When set to always, emails are sent regardless of whether the user is online. When set to only when offline, emails are only sent when the user is not connected to the workspace.
See also: Email and notification troubleshooting | Email inbox (IMAP/SMTP) setup
