Help Center / Billing and plans /
Subscription status lifecycle
Every workspace subscription carries a status that reflects where the account sits in its billing journey. Plutio tracks five statuses: Trial, Active, Incomplete, Past Due, and Expired. Status transitions happen automatically as billing events occur, so the subscription always reflects the current state of the account. Cancellations don't have their own status; a scheduled cancellation simply keeps the subscription Active until the end of the paid period, then flips it to Expired.
Trial
A new workspace starts in Trial status. The trial provides full access to Plutio's features for a limited period without requiring payment. All core tools, projects, tasks, invoices, proposals, contracts, forms, time tracking, automations, and custom pages, work during the trial. When a paid plan is selected and the first payment processes successfully, the status moves from Trial to Active.
Active
Active status means the subscription is paid and current. The workspace has full access to every feature and capacity limit included in the selected plan. Active status continues as long as payments process successfully on each billing cycle. Upgrading or downgrading doesn't change the Active status, because the subscription remains paid throughout.
Past Due
Past Due status is set when a scheduled charge fails. A declined card, insufficient funds, or an expired card can all cause this. Stripe retries the charge on its standard dunning schedule and the workspace owner receives email notifications so the payment method can be updated. The workspace keeps working as long as the subscription stays in Past Due. If every retry fails, the subscription moves to Expired and access drops to a restricted, read-only state.
Incomplete
Incomplete status is used for subscriptions that started but need an extra step before they can fully process, typically when the card issuer requires 3D Secure authentication, or when the first charge is still being confirmed. The subscription behaves as active while this step is pending; once the charge confirms, it moves to Active, and if authentication is abandoned the subscription transitions out accordingly.
Expired
Expired status means the subscription is no longer paid. A subscription reaches Expired in three ways: the trial period ran out without an upgrade, the owner cancelled and the paid period ended, or every retry on a Past Due subscription failed. When a subscription is Expired, the workspace shifts to a restricted, read-only state. Data stays in the workspace and re-subscribing restores full access.
A planned cancellation doesn't immediately change the status. When cancellation is scheduled, the subscription continues as Active with a "will not renew after" date; when that date passes, the status transitions to Expired. See Cancellation and data retention for the full picture.
