What plans are available?
There are several plans based on team size and features. Each plan includes core features like projects, tasks, invoices, and messaging. Higher-tier plans include additional features like automations, time tracking, and advanced permissions. Visit Plans to compare what's included in each plan.
How do I upgrade or downgrade?
Go to Settings > Billing and plans and select the plan you'd like to switch to. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle. Any difference in cost is prorated. For a walkthrough, see Billing.
What happens when my trial ends?
When your trial expires, you'll be asked to choose a plan. Your data isn't deleted. You won't lose any work. You'll keep full access to everything once you subscribe. If you don't subscribe right away, your workspace will be paused until you pick a plan.
Can I get a refund?
Subscription fees are paid in advance and are not generally refundable, which is why we give you a free 7 day trial to test Plutio before you pay anything. There is one exception: if something is genuinely broken, report it to support and we will come back within 48 hours. If we confirm a fault and cannot fix it within the committed window, you can claim a service credit, or cancel and get the unused remainder of your billing period refunded. The full process is in sections 8 to 10 of our Terms of Service.
How do add-ons work?
Add-ons are optional features you can enable on top of your plan. Examples include white-labeling, custom domains, and extra storage. You can add or remove them at any time from Settings > Billing and plans. Charges are prorated to your billing cycle. See Add-ons for the full list.
What payment methods do you accept?
All major credit and debit cards are accepted (Visa, Mastercard, American Express). Payments are processed securely through Stripe. You can update your payment method at any time under Settings > Billing and plans.
