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Custom conversation statuses
Custom statuses let you add labels beyond the default open and closed statuses, so conversations can be tagged with any state that fits your workflow. Statuses are colour-coded and filterable, so scanning the inbox for conversations in a particular state takes one click.
Default and custom statuses
Plutio includes default conversation statuses that cover common states. These defaults can be renamed to match your terminology, and new statuses can be added at any time. Each status gets a colour, which appears as a visual indicator next to the conversation in the inbox list.
Applying statuses to conversations
A status can be set or changed from within any conversation. Selecting a status updates the conversation immediately, and the change is visible to everyone with access. Status changes are recorded in the conversation's activity log, so the timeline of how a conversation progressed from \"Open\" to \"Closed\" is always traceable.
Filtering by status
The inbox can be filtered by one or more statuses to show only conversations in a specific state. A support team might filter for "Open" to see unhandled inquiries, or a custom status like "Waiting" to check conversations pending a client response. Status filters combine with other filters like assignee and conversation type, so a view like "open email conversations assigned to Sarah" is one filter setup away.
Custom statuses turn the inbox into a trackable queue where every conversation has a clear state, and nothing gets lost between "received" and "closed".
