Emails sent from us (@plutio.com) are monitored and optimised by us for optimal delivery.

As soon as you connect your own custom email we no longer have control over the emails nor access to the logs as the emails now sent by your provider, not us.

By default, custom emails work fine the majority of times, however, sometimes due to the way your emails could be set up you may need to add additional configurations to make them work.

Here are a few things you can try:

  1. This tool will help you understand what settings you may be missing: https://www.mail-tester.com

  2. Include SPF records: https://www.dmarcanalyzer.com/spf/how-to-create-an-spf-txt-record

  3. Setup your DMARC and DKIM. Here is a great resource to get you started here and we also recommend using this tool.

We understand this may be overwhelming, but sometimes those changes are necessary to enable your emails being sent from within the Plutio app. If you would like to delegate this task to an expert, here is a list of certified Plutio experts who can help: https://www.plutio.com/experts

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