All outbound emails such as notifications and invites are sent from [email protected]. Which can be replaced with your own custom email address to match your brand.

Follow the steps below to setup your G-suite email account as a custom email address:

Step 1) Enable less secure apps (third party apps):

As Plutio is not a Google App it will be recognised as a "less secure app". That doesn't mean that Plutio isn't secure, it is just what Google calls third party apps. So in order to connect your Gmail account securely you would have to Enable less secure apps and create an app password, here's how:

  1. Login to your Google Account with your G Suite account.

  2. Navigate to the admin dashboard here:

  3. Click on Security.

  4. Choose Basic settings.

  5. Scroll down to Less secure apps.

  6. Click on the Go to settings for less secure apps.

  7. Select the option Allow users to manage their access to less secure apps.

Step 2) Create an app password:

  1. Login to your Google Account.

  2. On the left navigation panel, choose Security.

  3. On the 'Signing in to Google' panel, choose App passwords. (Can't see this option? Click here)

  4. At the bottom, choose Select app and choose Custom.

  5. Type Plutio and click on Generate.

  6. Copy the generated app password and paste it into the password field in Plutio when it is asked for, instead of using the account's current password.

Step 3) Enable IMAP for your account:

  1. On your computer, sign in to Gmail with your G Suite account.

  2. In the top right, click Settings.

  3. At the top, click Forwarding and POP/IMAP. Don't see this tab? Make sure IMAP is enabled.

  4. In the IMAP Access section, select Enable IMAP.

  5. At the bottom, click Save Changes.

Step 4) Setup your custom email:

  1. Login to your Plutio account.

  2. Click on Settings from the main menu and then click on Email.

  3. Select Gmail from the Service dropdown.

  4. Populate the Custom email form as explained in the table below:




Select Gmail

Email address

The email address you are trying to connect.

Sender name

Your name or the business name.

Reply-to domain:

The domain name of which you would like replies to go to.
*MX records are required, follow the steps here.

Host, Port and SSL:

Those details are usually provided by your email provider.
Search their knowledge-base or contact them for instructions.


The same email address you are trying to connect.


Don't use your actual account password, instead if it important that you use the generated "app password" as shown in Step 1 of this guide.

  1. Click on Save and send a test email.

  2. You should now receive a test email confirming that the email is setup correctly.

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