Accounts that have not been logged-in to or used for 12 months (roughly 365 days) or more are considered inactive. Unless the account owner or primary contact takes action, the account will be deactivated and permanently deleted after 3 notices sent to the email addresses associated with the account’s primary contact (Owner).
This is done to ensure legal compliance (for example with our data protection obligations) and accomplish other objectives, such as protecting intellectual property and your personal data.
|| A warning banner will be shown to Owner and all Co-owners within the affected workspace(s) and a warning email will be sent to them. However, only the Owner can reactivate the account by logging in.
We’re deleting accounts that are no longer active and deleting the user data for those accounts in order to ensure compliance with current and future data protection and privacy regulations. Deleting old data is a best practice that helps us protect user data and our systems.
All related data such as projects, tasks, invoices, billing information, API keys, and any other user data will be permanently deleted. Once the data is deleted, it's gone forever.
All workspaces that is owned by the account will be deleted and will no longer be accessible to anyone.
Your profile will be marked as archived on all workspaces which you are part of.
Simply login into the workspace using the Owner's email address to re-activate it.
If the account is no longer needed, no further action is necessary when receiving a notice or if your account is currently inactive. Do not log in, and we'll take care of deleting the account.
You can find details on how to export data and [how to delete the account](/en/article/delete-my-account-fo6zwf/). It’s important to go ahead and close the account once the data has been exported. Otherwise, you'll likely get another email from us about the inactive account in 12 months.
Once an account has been deleted, it cannot be reopened. If you would like to use Plutio after an account has been deleted, you'll need to use a different account or sign up for a new Plutio account.
You may not be able to reuse a username or a domain if claimed by others.
If you've recently used Plutio, we're emailing you about a separate, unused account. Compare the account's email address on the account you're actively using to the one included in the notice email you've received. If you need help, chat with us and we'll be happy to help.
